Refund policy
Returns & Refund Policy
Effective Date: 21 July 2026
Returns & Refunds
At Western Tides, we take great pride in the quality of our products. If you are not completely satisfied with your purchase, we aim to make the returns process as straightforward as possible.
30-Day Returns
If you are not completely satisfied with your purchase, you may return unused products within 30 days of receiving your order.
Items must be:
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Unused.
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In their original condition.
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Returned with all original packaging.
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Accompanied by proof of purchase.
Refunds are processed once the returned goods have been inspected and approved.
Custom-Built Products
Many Western Tides products are:
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Individually built.
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Individually engraved.
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Limited edition.
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Built to order.
Custom-built, personalised or engraved rods cannot normally be returned unless faulty or damaged in manufacture.
This does not affect your statutory rights.
Warranty
Every Western Tides rod is covered by our manufacturer's warranty against defects in materials or workmanship.
If you believe your product has a manufacturing defect, please contact us as soon as possible and we will work with you to resolve the issue.
Damaged in Transit
If your goods arrive damaged:
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Notify us within 48 hours of delivery.
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Retain all original packaging.
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Send photographs of the damaged parcel and products.
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We will resolve the matter promptly.
Exchanges
If you have ordered the wrong line weight, clothing size or another standard product, exchanges are accepted subject to stock availability.
Contact Us
If you have any questions regarding returns, refunds or warranty claims, please contact us:
Western Tides
Email: enquiries@westerntides.com
Wherever your journey begins—from the rivers of Britain to the wild waters of Canada, Iceland or beyond—we are committed to ensuring your equipment arrives safely and ready for adventure.
Last Updated: 21 July 2026